Call ForwardingDescriptionCall Forwarding permits an extension user to redirect their calls to another extension or an off-premisenumber. Call Forwarding ensures that the user’s calls are covered when they are away from their workarea. The types of Call Forwarding are:• Call Forwarding when Busy or UnansweredCalls to the extension forward when busy or unanswered.• Call Forwarding ImmediateAll calls forward immediately to the destination, and only the destination rings.• Call Forwarding - CentrexWhen using PBX/Centrex trunks, calls to extension perform a Centrex transfer using Immediate,Busy and No Answer Forwarding.• Call Forwarding with both RingingAll calls forward immediately to the destination, and both the destination and the forwardedextension ring (not for Voice Mail).• Call Forwarding when UnansweredCalls forward only if they are unanswered (Ring No Answer).• Call Forwarding Follow MeRefer to Call Forwarding with Follow Me on page 1-93 for more information.• Personal Answering Machine EmulationAllows the extension to emulate an answering machine. Refer to SL1100 InMail for moreinformation.Call Forwarding reroutes calls ringing an extension, including calls transferred from another extension.Call Forwarding can also be split, allowing internal and external calls to forward to differentdestinations. The extension user can enable Call Forwarding from their telephone. An extension usercan also set the forwarding for another extension by using Call Forward for any Extension toDestination. To redirect calls while a user is at another telephone, use Call Forwarding with Follow Me.A periodic VRS announcement can remind users that their calls are forwarded.Conditions• Virtual Extensions can be set to Call Forward. PRG 15-02-21 must be set to a 1, to allow the VirtualExtension to place outgoing calls.• If an extension in a call forward chain has Call Forward with Both Ring, calls do not continue routingto other extensions in the chain.• If an extension in a call forward chain has Call Forward with Follow Me set, calls do not continuerouting to other extensions in the chain.• If the extension in a Call Forward-Both Ring set to another extension, it will only continue to forwardif the Both ring location is forwarded (B/NA or NA) to VM and no where else.• Call Forwards can be chained allowing calls to forward from one extension to the next. Up to 32extensions can be linked in a call forward chain.• Periodic reminder message requires a PZ-VM21 daughter board for Voice Response System (VRS).• Call Forwarding an extension in a Department Group prevents that extension from receivingDepartment Pilot Calls.• Ring Groups do not follow Call Forwarding.• Call Forward Split does not allow for Call Forward with Follow Me.• If Call Forwarding off premise, a trunk access code must be included in the forwarding number.• Call Forward with Follow Me allows for a single station to set follow me for multiple stations. Whencanceling Call Forward with Follow Me, the use must specify the station to cancel or cancel all.ISSUE 2.0 SL1100Features and Specifications Manual 1-83C
