UNIVERGE SV8100 Issue 5.0Transfer 1 - 1001TransferDescriptionTransfer permits an extension user to send an active Intercom or outside call to any other extension inthe system. With Transfer, any extension user can quickly send a call to the desired co-worker. A call auser transfers automatically recalls if not picked up at the destination extension. This assures that usersdo not lose or inadvertently abandon their transfers. While a transferred call is ringing an extension thesystem can optionally play ringback tone or Music on Hold to the caller.The system allows the following types of transfers: Screened TransferThe transferring user announces the call to the destination before hanging up. Unscreened TransferThe transferring party extends the call without an announcement. Extension (Department) Groups TransferThe Transferring party sends the call to a Department instead of an extension. Transfer Without HoldingA user presses a busy line key or the same (busy) CAP key and waits for the call to complete. Thesystem automatically sends them the call when the internal caller hangs up.Automatic On-Hook Transfer OperationWith Automatic On-Hook Transfer, a transfer goes through as soon as the transferring user hangs up.For example, extension 204 can answer a trunk, press Transfer, dial 205 and hang up. The systemextends the call to extension 205. Without Automatic On-Hook Transfer, the call would stay on Hold atextension 204 when the user hangs up. To extend the call, the user at extension 204 would have topress the Transfer key again before hanging up.Each method has advantages. Automatic On-Hook Transfer makes transferring calls easier. However,users have to be more aware of how they handle their calls on Hold. Without Automatic On-HookTransfer, extending a call becomes a two-step operation – but separate from placing calls on Hold.Prevent Recall of Transferred CallThe Class of Service program has an option that allows you to prevent a Transferred call from recallingthe originating extension if the call is not answered.
