UNIVERGE SV8100 Issue 5.0Loop Keys 1 - 647Loop KeysDescriptionLoop keys are uniquely programmed function keys that simplify placing and answering trunk calls.There are three types of loop keys: Incoming Only, Outgoing Only and Both Ways.Incoming Only Loop KeysIncoming Only loop keys are for answering trunk calls. An extension can have an incoming loop key fora specific trunk group (fixed) or a “catch all” loop key for any trunk group (switched). Fixed loop keysallow an extension user to tell the type of call by the ringing key. Switched loop keys are ideal for anextension with a large number of feature keys. In addition, switched loop keys are a destination for anytrunk not on a line key or fixed loop key. Incoming Only loop keys also receive Transferred trunk calls.Outgoing Only Loop KeysOutgoing Only loop keys are for placing trunk calls. An extension can have outgoing loop keys for aspecific trunk group or for ARS access. When a user presses the loop key, they get dial tone from thefirst available trunk in the group (or from ARS if programmed). Outgoing Only loop keys help ensure thatan extension will always have a key available for placing calls.Both Ways Loop KeysBoth Ways loop keys combine the functions of both Incoming Only and Outgoing Only loop keys. BothWays loop keys work well for extension users that handle a moderate amount of calls and don’t separatekeys for incoming and outgoing calls. Both Ways loop keys also receive Transferred trunk calls.An extension can have many loop keys - of any type. You can program an operator, for example, withfour loop keys for incoming calls and four for outgoing calls.Once a loop key call is set up, the user can handle it like any other trunk call. For example, the user canplace the call on Hold, Transfer it to a co-worker or send it to a Park Orbit.An incoming call will ring the first available loop key, beginning with the lowest numbered key. If keys 1-3are loop keys, for example, the first incoming call rings key 1. If key 1 is busy, the next call rings key 2. Ifkeys 1 and 2 are busy, the next call rings key 3. If all three keys are busy, additional incoming callsqueue for the first available key. The terminal display will show “WAITING - LOOP KEY” if the userpresses a loop key when there are additional calls waiting.ConditionsNone
