Embedded VRS 1 - 475EEmbedded VRSDescriptionThe PZ-VM21 daughter board provides the option for the Voice Response System (VRS)which gives the system voice recording and playback ability. The VRS CompactFlash cardprovides up to 100 system messages (General Message, Automated Attendant greetings,ACD messages, 900 Preamble and Music on Hold).Embedded VRS gives the ability to make the VRS feature available without the VM21 boardbut with limited functionality.The following features are available: General Message – provides a prerecorded message to which any user can listen Automated Attendant (Operator Assistance) – answers incoming calls, plays a greeting tothe caller and then lets the caller directly dial a system extension Embedded VRS system mailbox, ability to record up to 10 messagesin a mailbox. Only 1mailbox is available. If a message is left in embedded VRS mailbox, the notification is displayed on theoperator telephone Music on Hold - plays the message specified to callers whilst on hold. If the VM21 is installed any messages recorded on the compact flash card will takeprecedence over the embedded VRS messagesVRS MessagesThe Embedded VRS allows you to record up to 4 VRS messages. You allocate thesemessages for Automated Attendant greetings. The total storage time for all messages isapproximately 8 minutes. The maximum duration for any message is two minutes – this is notprogrammable. Embedded VRS messages are stored on the CPU.Any on-premise extension caller can listen, record and erase VRS Messages (unlessrestricted in programming). DISA and DID callers can listen and record VRS messages(unless restricted in programming).General MessageA General Message is a prerecorded message available to all callers. A General Messagetypically contains important company information that all employees should hear. To hear theGeneral Message, an employee can go to any multiline terminal and press 4 (for GeneralMessage). You can restrict the ability to record the General Message in an extension Class of
