UNIVERGE SV8100 Issue 5.0Attendant Call Queuing 1 - 55Attendant Call QueuingDescriptionAttendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone.This helps minimize call congestion in systems that use the attendant as the overflow destination forunanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls to route to theattendant when their primary destination is busy. With Attendant Call Queuing, these unanswered callswould normally “stack up” for the attendant until they can be processed.The 32 call queue total includes Intercom, DISA, DID, DIL, Tie Line and transferred calls. If the attendantdoes not have an appearance for the queued call, it waits in line to be answered. If the attendant hasmore than 32 calls queued, an extension can Transfer a call to the attendant only if they have BusyTransfer enabled.Attendant Call Queuing is a permanent, non-programmable system feature.Conditionsz Forwarding when unanswered or busy can occur only at the attendant if there are morethan 32 calls in queue.z Assigning a station as operator in Program 20-17-01 enables call queuing function.z Program 20-17-01 setting overrides setting in Program 20-09-07:Call Queuing Class ofService Option when set to disable.Default SettingsEnabledSystem AvailabilityTerminalsAny Multiline Terminal assigned as an operatorRequired Component(s)None
