UNIVERGE SV8100 Issue 5.0Department Call Forward 1 - 355Department Call ForwardDescriptionDepartment Group Call Forward allows a user to set call forward for calls routed to a department group.The forward can be set for each department group and each department group can have its owndestination number that the calls are forwarded to. The destination can be either an internal extension /pilot number or an off premise number.The feature will operate for calls via ISDN DDI and internal calls to the pilot number.The call forward is controlled by service codes and function keys. The destination can also be changedby the user for each night mode (1-8).When call forward is set all incoming calls to the department group will be forwarded immediately or aftera delay. Call forward after a delay can only be set via function key 59 (SC 851+59) and will only operatefor incoming DDI calls to the department group.The destination of the call forward is saved in Abbreviated Dial bin 1999. To route the call off premiseyou must enter a trunk access digit (e.g. 9) before the destination number. If there is no trunk accessdigit the call will route internally. The internal number can be an extension or another department grouppilot number.It is also possible to chain the call forwards, for example if department group 01 is forwarded todepartment group 02 and group 02 is also forwarded extension 250 then calls to department group 01will ring at extension 250.A call that is forwarded off premise will be disconnected after the 'DISA Conversation Warning ToneTime' and 'DISA Conversation Disconnect Time' in Timers.The outgoing trunk route is defined by Outgoing Route Setup. A free trunk within this route will be usedwhen a call is forwarded off premise.Conditions Analogue trunks must have disconnect clear enabled when call forward off premise is set,this is to ensure the lines are cleared when a call is disconnected. The call forward destination cannot be set from an analogue SLT via Service Code 704.
