1127Station Message Detail RecordingDescriptionStation Message Detail Recording (SMDR) provides a record of both system trunk calls and internalcalls. Typically, the record outputs to a customer-provided printer, terminal or SMDR data collectiondevice. SMDR allows you to monitor the usage at each extension and trunk. This makes charge-backand traffic management easier.SMDR provides:Abandoned Call ReportingThe SMDR report includes calls that rang into the system but were unanswered (i.e., abandoned).SMDR can include all abandoned calls or only those abandoned calls that rang longer than thespecified duration. The Abandoned Call Report helps you keep track of lost business.Blocked Call ReportingWhen Toll Restriction blocks a call, you can have SMDR print the blocked call information. Or, youcan have SMDR exclude these types of calls. With Blocked Call Reporting, you can bettercustomize Toll Restriction for the site application.Customized Date FormatThe SMDR header can show the report date in one of three formats: American, European orJapanese. Set the format for your preference.Transferred Call TrackingSMDR shows each extension share of a transferred call. If an outside call is transferred amongfour extensions, SMDR shows how long each of the callers stayed on the call.Data Call TrackingData Call Tracking can log the system internal data calls. Since SMDR normally logs external(trunk) data calls, Data Call Tracking lets you get a complete picture of data terminal activity.Digit CountingWith Digit Counting, SMDR can selectively keep track of toll calls. For example, if the digit count isnine, SMDR does not include toll calls in the home area code. Digit Counting permits SMDR toinclude only the calls you want to monitor.Digit MaskingDigit Masking lets you X out portions of the number dialed on the SMDR report. A digit mask ofseven, for example, masks out all exchange codes (NNXs) and local addresses. Digit Maskingmakes it easier to keep track of calling patterns, without having to interpret each individual number.You can also use Digit Masking to block out access and security codes.Duration MonitoringSMDR can include calls of any duration, or only those that last longer than the time you specify. Ifyou want to keep track of all trunk activity, use a short duration. To keep track of only significantusage, use a longer duration.Extension ExclusionYou can selectively exclude extensions from the SMDR report. This ensures privacy for high-profilecallers. For example, the company attorney negotiating a merger may not want his calls to showup on an in-house report.
