1333Voice Response System (VRS)DescriptionWith appropriate licensing the SV9100 provides the option for the Voice Response System (VRS) whichgives the system voice recording and playback ability. The VRS CompactFlash card provides up to 100system messages (General Message, Automated Attendant greetings, messages, and the 900Preamble).General Message – provides a recorded message to which any user can listenAutomated Attendant (Operator Assistance) – answers incoming calls, plays a greeting to the callerand then lets the caller directly dial a system extensionMessages – provides announcement and overflow messages for groupsTransfer to the VRS – allows any extension user to Transfer their outside call to the VRSVoice Prompting Messages – plays call and feature status messages to users900 Preamble – alerts callers using 900 lines of the cost and features of the pay-per-call serviceTime, Date and Station Number Check – lets a multiline terminal extension user quickly hear arecording for the time, date, or the extension numberVRS MessagesThe VRS allows you to record up to 100 VRS messages. You allocate these messages for AutomatedAttendant greetings, the General Message, messages and the 900 Preamble message. The totalstorage time for all messages is approximately 45 minutes. The maximum duration for any message istwo minutes – this is not programmable. VRS messages are stored on the system drive, and do notrequire battery back up.Any on-premise extension caller can listen, record and erase VRS Messages (unless restricted inprogramming). DISA and DID callers can listen and record VRS messages (unless restricted inprogramming).General MessageA General Message is a recorded message available to all callers. A General Message typically containsimportant company information that all employees should hear. To hear the General Message, anemployee can go to any multiline terminal and press 4 (for General Message). You can restrict the abilityto record the General Message in an extension Class of Service. This allows you to give recording abilityto the System Administrator or Communications Manager, for example, but not any other employee. TheMessage Waiting LED at each telephone flashes when a new General Message is recorded. After theextension user listens to the message, the Message Waiting LED goes out.Park and PageWhen an extension user is away from their telephone, Park and Page can let them know when they havea call waiting to be answered. The Personal Greeting and Park & Page options can have up to 200 totalmessages (note that the Park & Page feature uses two messages). To enable Park and Page, the userrecords a Personal Greeting along with an additional Paging announcement. Park and Page thenanswers an incoming call and plays the Personal Greeting to the caller. The caller then listens to Musicon Hold (if available) while the system broadcasts the recorded Paging announcement. When theextension user hears the Page, they can go to any telephone and use Directed Call Pickup to interceptthe call. Refer to Call Forwarding, Paging, External , Paging, Internal , and Park on page.
