549Hotel/MotelDescriptionYour UNIVERGE SV9100 telephone system provides Hotel/Motel services in addition to the manyfeatures available to business users. These Hotel/Motel services help you run your facility moreefficiently, save you time and money and provide your guests with more responsive service.Hotel/Motel features include:Wake Up CallWake Up Call is like having an alarm clock in each room – with some unique advantages:Guests can set or cancel Wake Up Calls for themselves, or you can set and cancel Wake Ups forthem.Unanswered Wake Up Calls can automatically call the operator and print on the Room StatusPrintout report.Use Wake Up Call as a meeting reminder (e.g., for convention attendees).When used with the VRS feature, the destination is a single line room telephone Wake Up callproviding a pre-recorded greeting to the guest.Single Digit DialingSingle Digit Dialing gives your guests one-touch access to your important Hotel/Motel services. Theycan lift the handset and press a single key for:Extensions such as the front desk, reservation services, housekeeping or the maitre d’ of yourrestaurant.Feature Access Codes for one-button access to selected features and outside lines.Voice Mail, so your guests can leave requests even when your service providers are unavailable.A Department Calling GroupA Department Calling Group, allowing, for example, your guests to reach the first available agent in yourreservation desk group.Message WaitingIf you call a guest while they are away from their room, leave them a Message Waiting. When the guestreturns, they see the lamp on their phone flashing and can automatically call you back. You can useMessage Waiting when you have parcels for a guest dropped off at your front desk. Do not keepredialing the guest if they are not in – just send them a Message Waiting. (Your DSS Console can showall the rooms that have messages waiting.)PMS IntegrationThe UNIVERGE SV9100 can support third party Property Management System (PMS) applications.The SV9100 PMS licenses will enable the following Hotel Property Management interfaces: PMS output via GCD-CP10 card (SV9100 based PMS protocol) PMS output via PVA card (Fidelio based PMS protocol)
