543HoldDescriptionHold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence orMusic on Hold, not conversation in the extension user’s work area. While the call waits on Hold, theextension user may process calls or use a system feature. Calls left on Hold too long recall the extensionthat placed them on Hold. Four types of Hold are available:System HoldAn outside call a user places on Hold flashes the line key (if programmed) at all other multilineterminals. Any multiline terminal user with the flashing line key can pick up the call.Exclusive HoldWhen a user places a call on Exclusive Hold, only that user can pick up the call from Hold. Thetrunk appears busy to all other multiline terminals that have a key for the trunk. Exclusive hold isimportant if a user does not want a co-worker picking up their call on Hold.Group HoldIf a user places a call on Group Hold, another user in the Department Group can dial a code to pickup the call. This lets members of a department easily pick up each other’s calls.Intercom HoldA user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any otherextension.Hold Recall to OperatorHold Recall to Operator enhances how the system handles calls that are left on hold too long. With HoldRecall to Operator:A trunk call recalls the extension that placed it on Hold after the Hold/Exclusive Hold Recall Time.The recalling trunk rings the extension that placed it on Hold for the Hold/Exclusive Hold RecallCallback Time.After the Hold/Exclusive Hold Recall Callback Time, the trunk call rings the operator.Hold Recall to Operator applies to trunk calls placed on System Hold, Exclusive Hold or Group Hold. Itdoes not apply to Intercom calls.
