9.How to get helpThis chapter explains how to get help for Nortel products and services.Getting help from the Nortel Web siteThe best way to get technical support for Nortel products is from the NortelTechnical Support Web site:www.nortel.com/supportThis site provides quick access to software, documentation, bulletins, andtools to address issues with Nortel products. From this site, you can:• download software, documentation, and product bulletins• search the Technical Support Web site and the Nortel Knowledge Basefor answers to technical issues• sign up for automatic notification of new software and documentationfor Nortel equipment• open and manage technical support casesGetting help over the telephone from a Nortel Solutions CenterIf you do not find the information you require on the Nortel TechnicalSupport Web site, and you have a Nortel support contract, you can alsoget help over the telephone from a Nortel Solutions Center.In North America, call 1-800-4NORTEL (1-800-466-7835).Outside North America, go to the following Web site to obtain thetelephone number for your region:www.nortel.com/callusNortel Communication Server 1000Fiber Remote IPE FundamentalsNN43021-554 04.01 4 June 2010Copyright © 2007-2010 Nortel Networks. All Rights Reserved.
