12 Chapter 2 Getting startedP0936572 02Types of attendant setupsYou must set up each computer that has Attendant Console installed to handle calls either as afull-time main attendant, part-time main attendant, or a backup, overflow or assistant attendant.The following section explains the different types of attendant setups.Full-time main attendantThe full-time main attendant is a telephone operator that has the Attendant window always visibleon their computer. There can be more than one full-time attendant.The Client component displays the incoming calls to the attendant’s telephone as a yellow RingingLoop button on the Attendant window. If the attendant’s telephone is programmed to receive allthe incoming calls for the company, (that is, as a main attendant), Attendant Console displays thecalls.Before you can receive and make calls, you must set the attendant’s extension number through theClient component. The extension must be a valid extension on the Business CommunicationsManager 2.5 system and must be the telephone at the attendant’s desk.To set or change the attendant’s extension number1 On the Tools menu click Options.The Options dialog box appears with the Options tab displayed.2 In the Attendant option, in the My Extension box, type the extension number of theattendant’s telephone.3 Click the OK button.
