14 Chapter 2 Getting startedP0936572 02Backup attendantA backup attendant is an attendant position that receives calls that are redirected from anotherattendant position. The backup attendant can at the same time operate as a main attendant, assistantattendant, or any combination of the attendant types.You must set up each Attendant computer that is set up to receive incoming calls to redirect thecalls to the backup Attendant computer.If the attendant needs to leave their position, they can route calls to the backup attendant byclicking the Out button on the Attendant window. After the attendant clicks the Out button, theyattendant can complete calls that are currently in progress on the Attendant window. New callsappear on the absent main attendant’s computer and the backup attendant’s computer. Althoughthe main attendant is out, the Client component can still process calls, if required.To set up the backup attendant1 On the Tools menu click Options.The Options dialog box appears with the Options tab displayed.2 In the Redirect calls to option in the Extension box, type the backup attendant’s extensionnumber.3 Select the I am out check box.4 Click the OK button.Note: The system can redirect calls to another Attendant Console attendant or anyextension number in the company.
