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Nortel Attendant Console User Manual
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Nortel Attendant Console User Manual
Table of content
Contents
P0936572
Table Of Contents
Table Of Contents
Table Of Contents
Introduction to Attendant Console
Attendant Console components
Attendant Console features
Getting started
Types of attendant setups
Part-time main attendant
Backup attendant
Overflow attendant
Assistant attendant
Adding or removing an assistant attendant's assigned extensions
Setting up other attendant features
Restoring the Attendant Console window
Setting the Attendant Selected option
Disabling Transfer options
Using the Attendant Console window
Status bar
edit menu
tools menu
help menu
Using keystroke commands
Keystroke commands with the Alt key
Using the toolbar
About Loop buttons
Using Caller Information options
The Edit Caller Information dialog box
Using the call processing area
The Edit Employee Information dialog box
Using the Directory options
Sorting information in the Directory list
Handling calls
Answering calls as an attendant
Using the Target list box
Using the Directory tabs
Using the Directory Find box
Using the Department list box
Transferring a call
Parking, holding and screening calls
Placing and retrieving calls on hold
Screening calls
Contacting employees using Voice Call
Linking and Joining calls
Creating a conference call
Handling a callback call
Making a call from your extension
Handling calls at an employee's telephone
Chapter 5 Maintaining caller and employee information
Finding and editing caller information
Maintaining employee information
Finding an employee record
Resetting the Full tab view
Editing employee information
Using the Make Caller button
Adding notes to employee records
Generating reports
About the Reports window
Components of the Reports window
Creating and viewing reports
Setting the report period
Selecting employees and customers for the report
Creating the report
Printing a report
Glossary
Index
80
Chapter 6 Generating reports
P0936572 02
About the Reports window
To open the Reports window
1
On the
Attendant
window click
Tools
and then click
Reports
.
The Reports window opens.
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