Manuals database logo
manualsdatabase
Your AI-powered manual search engine

Nortel Attendant Console User Manual

Page 1 preview
Page 2 preview
Page 3 preview
Page 4 preview
Page 5 preview
Page 6 preview
Page 7 preview
Page 8 preview
Page 9 preview
Page 10 preview
Page 11 preview
Page 12 preview
Page 13 preview
Page 14 preview
Page 15 preview
Page 16 preview
Page 17 preview
Page 18 preview
Page 19 preview
Page 20 preview
Page 21 preview
Page 22 preview
Page 23 preview
Page 24 preview
Page 25 preview
Page 26 preview
Page 27 preview
Page 28 preview
Page 29 preview
Page 30 preview
Page 31 preview
Page 32 preview
Page 33 preview
Page 34 preview
Page 35 preview
Page 36 preview
Page 37 preview
Page 38 preview
Page 39 preview
Page 40 preview
Page 41 preview
Page 42 preview
Page 43 preview
Page 44 preview
Page 45 preview
Page 46 preview
Page 47 preview
Page 48 preview
Page 49 preview
Page 50 preview
Page 51 preview
Page 52 preview
Page 53 preview
Page 54 preview
Page 55 preview
Page 56 preview
Page 57 preview
Page 58 preview
Page 59 preview
Page 60 preview
Page 61 preview
Page 62 preview
Page 63 preview
Page 64 preview
Page 65 preview
Page 66 preview
Page 67 preview
Page 68 preview
Page 69 preview
Page 70 preview
Page 71 preview
Page 72 preview
Page 73 preview
Page 74 preview
Page 75 preview
Page 76 preview
Page 77 preview
Page 78 preview
Page 79 preview
Page 80 preview
Page 81 preview
Page 82 preview
Page 83 preview
Page 84 preview
Page 85 preview
Page 86 preview
Page 87 preview
Page 88 preview
Page 89 preview
Page 90 preview
Page 91 preview
Page 92 preview
Page 93 preview
Page 94 preview
Page 95 preview
Page 96 preview
Contents
  1. P0936572
  2. Table Of Contents
  3. Table Of Contents
  4. Table Of Contents
  5. Introduction to Attendant Console
  6. Attendant Console components
  7. Attendant Console features
  8. Getting started
  9. Types of attendant setups
  10. Part-time main attendant
  11. Backup attendant
  12. Overflow attendant
  13. Assistant attendant
  14. Adding or removing an assistant attendant's assigned extensions
  15. Setting up other attendant features
  16. Restoring the Attendant Console window
  17. Setting the Attendant Selected option
  18. Disabling Transfer options
  19. Using the Attendant Console window
  20. Status bar
  21. edit menu
  22. tools menu
  23. help menu
  24. Using keystroke commands
  25. Keystroke commands with the Alt key
  26. Using the toolbar
  27. About Loop buttons
  28. Using Caller Information options
  29. The Edit Caller Information dialog box
  30. Using the call processing area
  31. The Edit Employee Information dialog box
  32. Using the Directory options
  33. Sorting information in the Directory list
  34. Handling calls
  35. Answering calls as an attendant
  36. Using the Target list box
  37. Using the Directory tabs
  38. Using the Directory Find box
  39. Using the Department list box
  40. Transferring a call
  41. Parking, holding and screening calls
  42. Placing and retrieving calls on hold
  43. Screening calls
  44. Contacting employees using Voice Call
  45. Linking and Joining calls
  46. Creating a conference call
  47. Handling a callback call
  48. Making a call from your extension
  49. Handling calls at an employee's telephone
  50. Chapter 5 Maintaining caller and employee information
  51. Finding and editing caller information
  52. Maintaining employee information
  53. Finding an employee record
  54. Resetting the Full tab view
  55. Editing employee information
  56. Using the Make Caller button
  57. Adding notes to employee records
  58. Generating reports
  59. About the Reports window
  60. Components of the Reports window
  61. Creating and viewing reports
  62. Setting the report period
  63. Selecting employees and customers for the report
  64. Creating the report
  65. Printing a report
  66. Glossary
  67. Index
Nortel Attendant Console User Manual Manual pdf 23 page image
23Attendant Console User GuideChapter 3Using the Attendant Console windowThis chapter explains how to use the Attendant Console window.Components of the Attendant Console windowmenu barLoopbuttonstoolbarCaller Information optionsDirectory optionsCall processing areaStatus bar
/ 96
Related manuals for Nortel Attendant Console
Nortel Attendant PC Software User's Manual first page preview
Nortel Attendant PC Software User's Manual
Nortel CCT User Manual first page preview
Nortel CCT User Manual
Nortel CC MIS User Manual first page preview
Nortel CC MIS User Manual
Nortel CC MIS User Manual first page preview
Nortel CC MIS User Manual
Nortel TE User Manual first page preview
Nortel TE User Manual
Nortel Manager User Manual first page preview
Nortel Manager User Manual
Nortel SCS User Manual first page preview
Nortel SCS User Manual
Nortel ICB User Manual first page preview
Nortel ICB User Manual
Nortel ICS User Manual first page preview
Nortel ICS User Manual
Nortel Attendant PC Quick Start Manual first page preview
Nortel Attendant PC Quick Start Manual
This manual is suitable for:
Attendant Console
Manuals database logo
manualsdatabase
Your AI-powered manual search engine