Nortel Attendant Console User Manual

Contents

Nortel Attendant Console User Manual Manual pdf 9 page image

Chapter 1 Introduction to Attendant Console 9Attendant Console User GuideAttendant Console featuresThere are many features and benefits associated with Attendant Console.Computer compatibilityAttendant Console combines telecommunications with personal computing to make your jobeasier, faster and more efficient.Graphical User Interface (GUI)Attendant Console has a GUI that has sophisticated features but is less complicated than otherattendant consoles. You can easily select the buttons to process incoming calls. Very few keystrokes are needed for most activities. For example, answering an incoming call and transferring itto an extension usually requires two steps: clicking a Loop button to answer the call anddouble-clicking the icon beside the called party’s name to transfer the call.The GUI provides at-a-glance information about the progress and status of calls. Before youanswer a call, you know the caller’s telephone number and how long the caller is waiting. If a calltransfers back to you, the Attendant Console window immediately displays the status of the call.The readily available online Help ensures that Attendant Console is easy to learn and use.Because performing normal attendant functions is faster with a GUI, you can do other tasks whileyou use Attendant Console.Advanced software capabilitiesSome of Attendant Console’s advanced software capabilities are:Use of existing hardware You do not need to purchase additional dedicated hardware to use thepower of Attendant Console. If you have the minimum computerrequirements, all you need is the software that lets your computercommunicate with the Business Communications Manager 2.5 system.Multi-tasking Attendant Console works in a multi-tasking environment. You can useyour computer for other tasks such as word processing in addition toattending to calls. You can quickly switch from computer tasks to theAttendant window if there is an incoming call.Visual call announcing andcontrolWhen a telephone is busy with a call, an attendant can send callerinformation to the telephone’s two line display area. The person calledcan use display buttons to control the call. This prevents importantcalls from being lost.Backup attendant Incoming calls can be quickly and easily transferred to a backupattendant at a different location than the main attendant. This meansthat a backup attendant does not have to leave their desk to cover forthe main attendant.Overflow attendant Overflow calls are transferred to an overflow attendant. Consequently,calls are not lost during busy periods.