Nortel Attendant Console User Manual

Contents

Nortel Attendant Console User Manual Manual pdf 72 page image

72 Chapter 5 Maintaining caller and employee informationP0936572 02Finding an employee recordYou can search for an employee by name, by department or by an individual within a department.You can search by an employee’s name two ways:• On the Edit Employee Information dialog box click the Edit button and then click the Findbutton• On the Attendant Console window, in the Directory list box, click the Find button.To search by name1 In the Attendant Console window, in the Directory options, click the Edit button.The Edit Employee Information dialog box appears. For more information, refer to “The EditEmployee Information dialog box” on page 39.2 Click the Find button.The Find dialog box appears.3 In the Name box, type the first letter or letters of the employee’s last name.If the employee’s first name is used instead of their last name, type the first letter or letters ofthe employee’s first name.4 Click the OK button or press the Enter key.The Find dialog box closes. Any matching names appear in the Name box of the EditEmployee Information dialog box.To search by name on any Directory list box on the Attendantwindow1 In the Find box on the Attendant Console window type the first letters of the person’s last orfirst name, according to how names are listed in the Directory list’s Name column.2 Click the Find button.Any names that match the letters you enter appear in a list in the Full tab Directory view.To search by department1 In the Directory options, click Department list box arrow.A list of the departments associated with extensions appear in the list. The name of thedepartment for each extension appears in the Edit Employee Information dialog box.2 Select the department name from the list and the department name appears in the Departmentbox.3 Click the Find button.Any extensions that match the department appear in a list in the Full tab Directory view.Note: A department search takes priority over a name search.