Preface 31Nortel Business Secure Router 222 Configuration — BasicsHow to get HelpThis section explains how to get help for Nortel products and services.Getting Help from the Nortel Web siteThe best way to get technical support for Nortel products is from the NortelTechnical Support Web site:www.nortel.com/supportThis site provides quick access to software, documentation, bulletins, and tools toaddress issues with Nortel products. More specifically, the site enables you to:• download software, documentation, and product bulletins• search the Technical Support Web site and the Nortel Knowledge Base foranswers to technical issues• sign up for automatic notification of new software and documentation forNortel equipment• open and manage technical support casesGetting Help over the phone from a Nortel Solutions CenterIf you don’t find the information you require on the Nortel Technical Support Website, and have a Nortel support contract, you can also get help over the phone froma Nortel Solutions Center.In North America, call 1-800-4NORTEL (1-800-466-7835).Outside North America, go to the following Web site to obtain the phone numberfor your region:www.nortel.com/callus
