Appendix A Troubleshooting 407Nortel Business Secure Router 222 Configuration — BasicsProblems with the WebGUIProblems with Remote ManagementTable 122 Troubleshooting the WebGUIProblem Corrective ActionI cannot access theWebGUI.Make sure that there is not an SMT console session running.Check that you have enabled Web service access. If you have configured a remotemanagement secured client IP address, your computer’s IP address must match it.For WAN access, you must configure remote management to allow server accessfrom the Wan (or all). You must also configure a firewall rule to allow access from theWAN.Your computer’s and the Business Secure Router’s IP addresses must be on thesame subnet for LAN access.If you changed the Business Secure Router’s LAN IP address, then enter the newone as the URL.Remove any filters in SMT menu 3.1 (LAN) or menu 11.1.4 (WAN) that block Webservice.Table 123 Troubleshooting Remote ManagementProblem Corrective ActionI cannot remotelymanage the BusinessSecure Router fromthe LAN or the WAN.Check your remote management and firewall configuration.Use the Business Secure Router’s WAN IP address when configuring from the WAN.Use the Business Secure Router’s LAN IP address when configuring from the LAN.Refer to “Problems with the LAN interface” on page 404 for instructions aboutchecking your LAN connection.Refer to the “Problems with the WAN interface” on page 405 for instructions aboutchecking your WAN connection.See also “Problems with the WebGUI” on page 407.
