15PrerequisitesBefore you begin to integrate the Communication Server 1000 (CS 1000),CallPilot, and Contact Center systems, ensure that you complete thefollowing prerequisites:• "Knowledge requirements" (page 15)• "Capturing integration parameters" (page 15)• "Establishing the system baseline" (page 17)Knowledge requirementsThe following knowledge and skills are required to implement a CS1000/CallPilot/Contact Center systems integration:• basic programming and provisioning skills for the CS 1000 system• basic knowledge of the CallPilot Manager• basic Knowledge of the Contact Center ManagerTrainingNortel recommends that you complete product-specific training before youbegin integrating the CS 1000, CallPilot, and Contact Center systems. Acomplete list of courses is available at www.nortel.com.Capturing integration parametersTable 2 "Integration parameters" (page 15) provides a list of parametersrequired to successfully complete the integration. Record these parametersduring the initial planning phase of the integration.Table 2Integration parametersParameter ValueCS 1000 parametersCustomer number to which CallPilot andContact Center belongEnterprise: CommonSolution Integration Guide for Communication Server 1000/CallPilot/Contact Center/Telephony ManagerNN49000-300 01.01 StandardCS 1000 Release 4.5 20 December 2006Copyright © 2006, Nortel Networks Nortel Networks Confidential.
