Configuring CallPilot resources on the CS 1000 41Prompt Response DescriptionsMATT NO (YES) Consoles Used as Message CenterSet to YES if Network Message Service(NMS) is not purchased.Set the primary CS 1000 Switch to YESif NMS is purchased.Set all secondary systems to NO.AQTT 1-(30)-255 Attendant Queue Timing Threshold insecondsAODN xxxx Attendant Overflow DNFor CallPilot, set this prompt to a CDNto launch the Cal pilot Service when theattendant overflows.The SDN table in CallPilot must havethe desired AODN service defined forDN0.The CS1000 system issues a SCH1872error, but accepts the DN. This error is awarning that the DN must be a CallPilotCDN.Configuring a phantom superloop (LD 97)There are two reasons for configuring phantom DNs on the switch:• to create dialable numbers for CallPilot services• to create virtual fax DNs for users who want a separate fax numberAnother option is to configure dummy ACD DNs instead of phantom DNs.Refer to the procedure "Configuring dummy ACD DNs (LD 23)" (page 44).If you plan to configure phantom DNs, perform the following procedureto configure a phantom superloop.Configuring a phantom superloop (LD 97)Step Action1 Connect to the Call Server.2 Enter LD 22.3 Enter the appropriate values as described in Table 23 "LD 22 -Checking for existing phantom loops" (page 42) to check whetherany phantom superloops exist.4 Enter **** and press Return to exit LD 22.Enterprise: CommonSolution Integration Guide for Communication Server 1000/CallPilot/Contact Center/Telephony ManagerNN49000-300 01.01 StandardCS 1000 Release 4.5 20 December 2006Copyright © 2006, Nortel Networks Nortel Networks Confidential.
