Configuring agent telephones on the Contact Center Server 8910 Select the Acquired check box for the DN you just created toacquire the ACD DN.11 Click Refresh Status to view the status of the acquisition.12 Repeat steps 6 to 11 to configure additional ACD DNs.—End—Configuring agent telephones on the Contact Center ServerPerform the following procedure to configure agent telephones on theContact Center Server.Configuring agent telephones on the Contact Center ServerStep Action1 In a web browser, enter the Contact Center Manager URL.2 Log in to the Web Manager using the system’s defined user ID andpassword.3 Select Configuration.The CCMS Properties page appears.4 In the system tree pane, select the server to which you wish to addtelephones and voice ports.5 Select the Phonesets and voice ports folder.The Phonesets and voice ports page appears.6 For Name, type the name of the telephone to appear in reports.7 For Type, select Not Voice Port.8 For Address, type the TN of the telephone.9 To complete the addition, click on any other row in the table.Result: The system adds the telephone and the status appears asNot Acquired.10 Select the Acquired check box for the TN you just created to acquirethe telephone.11 Click Refresh Status to view the status of the acquisition.12 Repeat steps 6 to 11 to configure additional telephones.—End—Enterprise: CommonSolution Integration Guide for Communication Server 1000/CallPilot/Contact Center/Telephony ManagerNN49000-300 01.01 StandardCS 1000 Release 4.5 20 December 2006Copyright © 2006, Nortel Networks Nortel Networks Confidential.
