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Nortel CallPilot Supplementary Manual

Also see for 1000 Con?guration guide: BrochureReferenceUser manualOverviewUser guide

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Contents
  1. Table Of Contents
  2. Table Of Contents
  3. Finding the latest updates on the Nortel Web site
  4. Getting help from the Nortel Web site
  5. Getting help from a specialist by using an Express Routing Code
  6. About this document
  7. Overview
  8. Prerequisites
  9. Establishing the system baseline
  10. CS 1000 configuration
  11. Defining a default Gateway (LD 117)
  12. Checking the Ethernet Interface status of the CS 1000 (LD 137)
  13. Checking the ELAN status on the CS 1000 (LD 48)
  14. Configuring CallPilot resources on the CS 1000
  15. Configuring the ELAN subnet (LD 17)
  16. Configuring the System Parameters (LD 17)
  17. Defining CallPilot in the customer data block (LD 15)
  18. Configuring the route data block
  19. Configuring Automatic Call Distribution (LD 23)
  20. Configuring ACD agent voice ports for CallPilot (LD 11)
  21. Configuring card slots
  22. Defining the default Automatic Call Distribution DN (LD 23)
  23. Configuring attendant consoles (LD 15)
  24. Configuring a phantom superloop (LD 97)
  25. Configuring dummy ACD DNs (LD 23)
  26. Provisioning telephones
  27. Saving CS 1000 changes (LD 43)
  28. Configuring Contact Center resources on the CS 1000
  29. Configuring System Parameters (LD 17)
  30. Configuring Automatic Call Distribution for Contact Center (LD 23)
  31. Configuring IVR Automatic Call Distribution for Contact Center (LD 23)
  32. Configuring ACD agent voice ports for Contact Center (LD 11)
  33. Configuring a CDN queue for Contact Center Manager (LD 23)
  34. Provisioning telephones for Contact Center
  35. CallPilot configuration
  36. Configuring the keycode and serial numbers
  37. Configuring CallPilot server information
  38. Configuring password information
  39. Configuring multimedia allocations
  40. Configuring the CS 1000 switch information
  41. Configuring the links on the MGate card
  42. Configuring CDN information
  43. Configuring the Contact Center Language Source
  44. Configuring the CallPilot LAN interface
  45. Contact Center configuration
  46. Configuring Contact Center Manager Server after installation
  47. Configuring CDNs on the Contact Center Manager Administration Server
  48. Configuring and acquiring an IVR ACD DN
  49. Configuring agent telephones on the Contact Center Server
  50. Configuring voice ports on the Contact Center Server
  51. Telephony Manager configuration
  52. Setting up customer information
  53. Setting up TM 3.0 applications
  54. Setting up system data
/ 102
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This manual is suitable for:
1000 Con?guration guideCallPilotContact Center ManagerTelephony Manager
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