Configuring CallPilot resources on the CS 1000 35Prompt Response DescriptionsIVR YES Interactive Voice Response queueFor CallPilot, set IVR to YES.ALOG YES Provide Automatic Login for agentsFor CallPilot, set ALOG to YES.Configuring ACD agent voice ports for CallPilot (LD 11)For CallPilot, you must define channels as ACD agents on M2008 digitalsets. All agents are added to the ACD queues that you configure.Perform the following procedure to configure agents.Configuring ACD agent voice ports for CallPilot (LD 11)Step Action1 Connect to the Call Server.2 Enter LD 11.3 Enter the appropriate values as described in the following table.For prompts not listed in the following table, press Enter to acceptthe default.4 To exit the overlay, enter **** and press Return.—End—Table 18LD 11 - Configuring ACD agentsPrompt Response DescriptionsREQ NEW Add new dataTYPE 2008 Type of Data blockFor CallPilot, TYPE must be 2008.TN Terminal NumberA TN is required for each agent.l s c u For Large Systems, where l s c u = loop,shelf, card, unitc u For Small Systems, where c u = card,unitDES d..d ODAS station designator, where d..d =1-6 alphanumeric charactersEnterprise: CommonSolution Integration Guide for Communication Server 1000/CallPilot/Contact Center/Telephony ManagerNN49000-300 01.01 StandardCS 1000 Release 4.5 20 December 2006Copyright © 2006, Nortel Networks Nortel Networks Confidential.
