Configuring CallPilot resources on the CS 1000 45Prompt Response DescriptionsMAXP 1 Maximum AgentsSet this value to 1 to indicate that thereare no agents in the queue and it istherefore a dummy queue.NCFW yyyy Night Call ForwardIf this is a voice service , enter the VoiceMessaging CDN.If this is a multimedia service , enter theMultemedia Messaging CDN.Provisioning telephonesSet up telephones to support the following features for CallPilot:• Call Forward No Answer to the appropriate CDN (voice or multimedia)• Call Forward Busy to the appropriate CDN• Call Forward All Calls to the appropriate CDN• Message Waiting key with the appropriate CDN as the Message CenterDNIf you do not plan to give fax capability to the user’s mailbox, use the VoiceMessaging CDN. If you plan to give fax capability to the user’s mailbox, thenuse the Multimedia Messaging CDN.You cannot forward users’ telephones to the Speech Activated MessagingCDN because this service does not provide call answering functionality.Perform the following procedures to set up telephones.Provisioning digital telephones (LD 11)Perform the following procedure to set up digital telephones.Provisioning digital telephones (LD 11)Step Action1 Connect to the Call Server.2 Enter LD 11.3 Enter the appropriate values as described in the following table.For prompts not listed in the following table, press Enter to acceptthe default.4 To exit the overlay, enter **** and press Return.Enterprise: CommonSolution Integration Guide for Communication Server 1000/CallPilot/Contact Center/Telephony ManagerNN49000-300 01.01 StandardCS 1000 Release 4.5 20 December 2006Copyright © 2006, Nortel Networks Nortel Networks Confidential.
