4 ContentsDefining the default Automatic Call Distribution DN (LD 23) 38Configuring a CDN queue (LD 23) 38Configuring attendant consoles (LD 15) 40Configuring a phantom superloop (LD 97) 41Configuring dummy ACD DNs (LD 23) 44Provisioning telephones 45Saving CS 1000 changes (LD 43) 48Configuring Contact Center resources on the CS 1000 49Configuring the ELAN subnet (LD 17) 49Configuring System Parameters (LD 17) 51Configuring Automatic Call Distribution for Contact Center (LD 23) 52Configuring IVR Automatic Call Distribution for Contact Center (LD 23) 53Configuring ACD agent voice ports for Contact Center (LD 11) 54Configuring a CDN queue for Contact Center Manager (LD 23) 56Provisioning telephones for Contact Center 58Saving CS 1000 changes (LD 43) 61CallPilot configuration 63CallPilot configuration procedures 63Logging on to CallPilot Manager 63Configuring the keycode and serial numbers 66Configuring CallPilot server information 68Configuring password information 69Configuring multimedia allocations 70Configuring the CS 1000 switch information 71Configuring the links on the MGate card 72Configuring CDN information 74Configuring the Contact Center Language Source 75Configuring the CallPilot LAN interface 76Contact Center configuration 79Contact Center configuration procedures 79Shutting down services 79Configuring Contact Center Manager Server after installation 80Configuring CDNs on the Contact Center Manager Administration Server 87Configuring and acquiring an IVR ACD DN 88Configuring agent telephones on the Contact Center Server 89Configuring voice ports on the Contact Center Server 90Telephony Manager configuration 91Telephony Manager configuration procedures 91Setting up communications information 91Setting up customer information 95Setting up TM 3.0 applications 97Setting up system data 99Enterprise: CommonSolution Integration Guide for Communication Server 1000/CallPilot/Contact Center/Telephony ManagerNN49000-300 01.01 StandardCS 1000 Release 4.5 20 December 2006Copyright © 2006, Nortel Networks Nortel Networks Confidential.
