Oki OKIFAX 5300 Plus Handbook

Also see for OF5300Plus: Quick start

Contents

80 Problem Solvingn Your received documents are light or have vertical streaks on themand you are not out of toner. First, print a cleaning page—Press the Select Function key, then press the 10/Msg.Print from Memory key, then press the Yes ß key. Ifthat doesn’t help, Gently wipe the lens surface of theLED array with a soft pad moistened with rubbingalcohol, and then see if the machine works properly(refer to “Replacing the Toner Cartridge,” page 70). If yourOKIFAX still does not work properly, remove the imagedrum unit (refer to “Replacing the Image Drum Unit,” page73), and tap the toner cartridge. If this does not work, youmay need to replace your image drum cartridge.n You set your OKIFAX for delayed transmission but it did not send.Check the display to make sure that you have set theclock to the correct time. See “Setting the Date andTime,” page 21.n Your OKIFAX disconnected before you could answer a voice request.You must answer a voice request while the warblingtone is sounding. When you hear the warbling tone,press the Voice Request key after picking up yourhandset.n Your OKIFAX will not poll a remote fax machine. Call the person atthe remote fax machine and make sure that they haveloaded documents and set their fax machine in pollingtransmission mode.n Someone tried to send you a confidential fax but nothing happened.You must set up a mail box before anyone can send youa confidential fax. See “Receiving Confidential Faxes,”page 47. Make sure the person sending you the faxknows the correct mail box number.n Your OKIFAX is connected to a PBX and you cannot dial out. Youmust enter your access digit to reach an outside linebefore the telephone number for each number that youdial or program into your machine. Also, your OKIFAXmust be programmed for PBX operation before it willwork. See “Connecting to a PBX,” page 26.n You want to answer an external telephone but your OKIFAX alwaysanswers first. If you are using an external telephone,change your OKIFAX’s incoming ring response userfunction setting. See page 57.n Your received faxes sometimes look distorted. If the documentreceived is wider or longer than the paper you haveloaded into your paper tray, your OKIFAX automaticallyreduces the length of the document to fit on yourpaper. This type of problem could also be communica-tion related.n You are constantly receiving unsolicited advertising on your OKIFAX.Try using the closed network function. See page 40.n Your OKIFAX does not immediately switch to TEL mode when youmake or receive a voice call. Try pressing the Stop key. YourOKIFAX will return to standby mode so that you canconverse. This condition may happen infrequently dueto telephone line conditions, or the type of externaltelephone used. Check the physical line connections—wall outlet and cord. If this problem happens often, call yourAuthorized OKIFAX Dealer for service.