Oki OKIFAX 5300 Plus Handbook

Also see for OF5300Plus: Quick start

Contents

Problem Solving 81Service and SupportThis information is valid for the United States and Canadaonly.Okidata is firmly committed to the satisfaction of ourcustomers. If you have a problem that your customerdocumentation cannot solve, contact these sources forservice or support:Your DealerConsult the store location where you purchased yourOKIFAX, or call 1-800-OKIDATA (1-800-654-3282) for thelocation of the nearest Authorized OKIDATA Service Dealer.n Prices and minimum charges may vary.n Proof of purchase is required for warranty work. Be sureto retain your purchase documents.The Okidata Customer Information SystemFor quick answers to commonly-asked questions, call 1-800-OKIDATA (1-800-654-3282). The Okidata Information SystemAutomated Attendant is available 24 hours a day, 7 days aweek. The system can provide immediate assistance with:n Basic Operating Proceduresn Sales and Service Referralsn Parts and Consumable Referralsn Product InformationOkidata Faxable FactsThis on-line document retrieval system gives you around-the-clock access to product and support informationthrough your fax machine. Call 1-800-654-6651 and followthe recorded instructions.Okidata on the InternetFor the latest product information answers to commonquestions, and other support, visit Okidata’s Web site:http://www.okidata.comOkidata Customer Service RepresentativesCall 1-800-OKIDATA (1-800-654-3282) 24 hours a day, 7 days aweek to speak with an Okidata Customer Service Repre-sentative. Please be sure that you are calling from a tele-phone close to your OKIFAX, so you can describe yourproblem accurately. Our Customer Service Representativesare trained on all current Oki products. They can answeryour questions regarding:n Installation of your OKIFAXn Determination of OKIFAX issues that require servicen Availability and installation of drivers(Customer Service Representatives are not trained toprovide assistance with the use of commercial softwarepackages. Please consult your application’s manual foravailability of their support.)n Consumer relations