8.4 Users—ICDG ManagementThis screen is accessible only by users designated as an ACD supervisor. This screen can be accessed onlyin On-line mode.8.4.1 Users—ICDG Management—Group MonitorDescriptionUsers designated as an ACD supervisor can specify an ICD group to monitor, set monitoring conditions, andbegin monitoring.Supervisor selectionSelects the ACD supervisor from a drop-down list.This operation is available only at the User (Administrator) level.For details about ACD supervisor settings, see 11.5.4 PBX Configuration–[3-5-4] Group—Incoming CallDistribution Group—ACD Supervisor.Value RangeRegistered ACD supervisorsMaintenance Console Location8.4.1 Users—ICDG Management—Group MonitorFeature Guide References2.2.2.9 Supervisory Feature (ACD)Start MonitorClick the Start Monitor button to start monitoring the target ICD group. This feature requires the Call CentreFeature Enhancement activation key. If this activation key is not installed, the Start Monitor button is greyedout.Maintenance Console Location8.4.1 Users—ICDG Management—Group MonitorFeature Guide References2.2.2.9 Supervisory Feature (ACD)Basic Settings—LayoutSpecifies the layout of monitoring results.Value Range1 Group, 4 Groups182 PC Programming Manual8.4.1 Users—ICDG Management—Group Monitor
