Subscriber’s Manual36Section 5Other Features5.1 Call TransferWhen a call reaches your extension viathe Automated Attendant service,normally your extension will ring and youcan answer the call. If you use the CallTransfer feature, however, the VPS canhandle the call in a number of ways. Thestatus you set for Call Transferdetermines what happens to the call. Youcan set one of the following:Call Blocking: The call will be handledby the Incomplete Call Handling feature(see 5.2 Incomplete Call Handling), whichallows you to have your calls ring atanother extension, transferred to yourmailbox, transferred to the operator, etc.The call will not ring at your extension.The call will be handled according to thesettings you have made for IncompleteCall Handling for No Answer.Call Screening: The VPS will prompt thecaller to record his or her name. If you areavailable to answer calls, the VPS will ringyour extension and play back the name ofthe caller. You can then answer the call ifyou choose. If you do not or cannotanswer the call, the call will be handledaccording to the settings you have madefor Incomplete Call Handling for NoAnswer.Intercom Paging: The VPS will page youusing the Intercom Paging feature of thePBX. The call will not ring at yourextension. Your name will be announcedto alert you to the call. This feature isavailable with certain PBXs only. If you donot or cannot answer the call, the call willbe handled according to the settings youhave made for Incomplete Call Handlingfor No Answer.Beeper Access: The VPS will prompt thecaller to enter his or her telephonenumber, then will send the caller'stelephone number to your beeper so youcan return the call.Transfer to Mailbox: The VPS willtransfer the caller to your mailbox wherehe or she can leave a message for you.The call will not ring at your extension.Transfer to Custom Service: The VPSwill transfer the caller to the CustomService you specify here. The call will notring at your extension.Disable Call Transfer: Turns the CallTransfer feature off. The call will ring atyour extension.
