56 EnTroubleshooting■ USB and networkProblem Cause Remedy SeepageThe unit does notdetect the USBdevice.The USB device is not connected to theUSB jack securely.Turn off the unit, reconnect your USB device, andturn the unit on again. —The file system of the USB device is notFAT16 or FAT32.Use a USB device with FAT16 or FAT32 format. —Folders and files inthe USB devicecannot be viewed.The data in the USB device is protectedby the encryption.Use a USB device without an encryption function.—The network featuredoes not function.The network parameters (IP address) havenot been obtained properly.Enable the DHCP server function on your router andset “DHCP” in the “Setup” menu to “On” on the unit.If you want to configure the network parametersmanually, check that you are using an IP addresswhich is not used by other network devices in yournetwork.46The unit cannotconnect to theInternet via a wirelessrouter (access point).The wireless router (access point) isturned off.Turn on the wireless router (access point). —The unit and the wireless router (accesspoint) are too far apart.Place the unit and the wireless router (access point)closer to each other —There is an obstacle between the unit andthe wireless router (access point).Move the unit and the wireless router (access point)in a location where there are no obstacles betweenthem.—Wireless network isnot found.Microwave ovens or other wirelessdevices in your neighborhood mightdisturb the wireless communication.Turn off these devices.—Access to the network is restricted by thefirewall settings of the wireless router(access point).Check the firewall setting of the wireless router(access point). —The unit does notdetect the PC.The media sharing setting is not correct. Configure the sharing setting and select the unit as adevice to which music contents are shared. 31Some security software installed on yourPC is blocking the access of the unit toyour PC.Check the settings of security software installed onyour PC. —The unit and PC are not in the samenetwork.Check the network connections and your routersettings, and then connect the unit and the PC to thesame network.14The files in the mediaserver (PCs/NAS)cannot be viewed orplayed back.The files are not supported by the unit orthe media server.Use the file format supported by both the unit and themedia server. For information about the file formatssupported by the unit, see “Playing back music storedon media servers (PCs/NAS)”.31The Internet radiocannot be played.The selected Internet radio station iscurrently not available.There may be a network problem at the radio station,or the service may have been stopped. Try the stationlater or select another station.—The selected Internet radio station iscurrently broadcasting silence.Some Internet radio stations broadcast silence atcertain of times of the day. Try the station later orselect another station.—Access to the network is restricted by thefirewall settings of your network devices(such as the router).Check the firewall settings of your network devices.The Internet radio can be played only when it passesthrough the port designated by each radio station. Theport number varies depending on the radio station.—The iPod does notrecognize the unitwhen using AirPlay.The unit is connected to a multiple SSIDrouter.Access to the unit might be restricted by the networkseparation function on the router. Connect the iPod tothe SSID which can access the unit.—Firmware update viathe network is failed.It may not be possible depending on thecondition of the network.Update the firmware via the network again or use aUSB memory device. 50