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Nortel Attendant Console manuals

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Attendant Console

Brand: Nortel | Category: Software
Table of contents
  1. P0936572
  2. Table Of Contents
  3. Table Of Contents
  4. Table Of Contents
  5. Introduction to Attendant Console
  6. Attendant Console components
  7. Attendant Console features
  8. Getting started
  9. Types of attendant setups
  10. Part-time main attendant
  11. Backup attendant
  12. Overflow attendant
  13. Assistant attendant
  14. Adding or removing an assistant attendant's assigned extensions
  15. Setting up other attendant features
  16. Restoring the Attendant Console window
  17. Setting the Attendant Selected option
  18. Disabling Transfer options
  19. Using the Attendant Console window
  20. Status bar
  21. edit menu
  22. tools menu
  23. help menu
  24. Using keystroke commands
  25. Keystroke commands with the Alt key
  26. Using the toolbar
  27. About Loop buttons
  28. Using Caller Information options
  29. The Edit Caller Information dialog box
  30. Using the call processing area
  31. The Edit Employee Information dialog box
  32. Using the Directory options
  33. Sorting information in the Directory list
  34. Handling calls
  35. Answering calls as an attendant
  36. Using the Target list box
  37. Using the Directory tabs
  38. Using the Directory Find box
  39. Using the Department list box
  40. Transferring a call
  41. Parking, holding and screening calls
  42. Placing and retrieving calls on hold
  43. Screening calls
  44. Contacting employees using Voice Call
  45. Linking and Joining calls
  46. Creating a conference call
  47. Handling a callback call
  48. Making a call from your extension
  49. Handling calls at an employee's telephone
  50. Chapter 5 Maintaining caller and employee information
  51. Finding and editing caller information
  52. Maintaining employee information
  53. Finding an employee record
  54. Resetting the Full tab view
  55. Editing employee information
  56. Using the Make Caller button
  57. Adding notes to employee records
  58. Generating reports
  59. About the Reports window
  60. Components of the Reports window
  61. Creating and viewing reports
  62. Setting the report period
  63. Selecting employees and customers for the report
  64. Creating the report
  65. Printing a report
  66. Glossary
  67. Index
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