Enabling 3WXM Client To Access the Monitoring Service 5395 Enter a username and password, if required for access to the service.Usernames and passwords for accessing the monitoring service areconfigured on the Service Settings tab. (See “Changing Service Settings”on page 542.)6 Click Next. The Service Connection page appears.7 When the message Checking service version appears and the Finishbutton becomes available, click Finish.If the Finish button does not become available, read the last message inthe message area of the page to determine why the service could not bereached. Here are common error messages and suggestions fortroubleshooting them:■ Unable to connect to address: ip-addr:tcp-port-numberVerify that the service is running on the server.■ Connection error for address: ip-addr:tcp-port-numberVerify that the service has been started. If the service is running, verifythat the certificate on the server is still valid (for example, is not out ofdate).■ HTTP 403: ForbiddenThis message can indicate that remote access to the monitoringservice is not allowed, or that the username and password are invalid.■ If you are trying to access the monitoring service from anothermachine, access the service from the machine where it is installedand enable remote access to the service. (See “Changing ServiceSettings” on page 542.)■ If remote access is enabled or is not the problem, ask theadministrator for a username and password.8 Verify that 3WXM is receiving service data.a Select an object in the Organizer panel, then right-click and selectMonitor. The Monitor tab appears in the Content panel.
