216 3Com® VCX V7111 VoIP Gateway User GuideSee the Debug Level parameter GwDebugLevel (described in Table 23) to determine theSyslog logging level.To activate the Message Log:1 In the General Parameters screen under Advanced Parameters submenu (accessedfrom the Protocol Management menu), set the parameter Debug Level to 5. Thisparameter determines the Syslog logging level, in the range 0 to 5, where 5 is thehighest level.2 Open the Message Log screen (Status & Diagnostics menu > Message Log); theMessage Log screen is displayed and the Log is activated.Figure 79 Message Log Screen3 Select the messages, copy them and paste them into a text editor such as Notepad.Send this txt file to our Technical Support for diagnosis and troubleshooting.4 To clear the screen of messages, click on the submenu Message Log; the screen iscleared and new messages begin appearing.Do not keep the Message Log screen minimized for a prolonged period as aprolonged session may cause the V7111 to overload. As long as the screen is open(even if minimized), a session is in progress and messages are sent. Closing thescreen (and accessing another) stops the messages and terminates the session.Device InformationThe Device Information screen displays specific hardware and software product information.This information can help you to expedite any troubleshooting process. Capture the screenand email it to our Technical Support personnel to ensure quick diagnosis and effectivecorrective action. From this screen you can also view and remove any loaded files used bythe V7111 (stored in the RAM).To access the System Information screen: Open the Device Information screen (Status & Diagnostics menu > Device Information);the Device Information screen is displayed.
