Black plate (2,1)Cadillac CTS/CTS-V Owner Manual (Include Mex) - 201213-2 Customer InformationCustomer InformationCustomer SatisfactionProcedure (U.S. andCanada)Your satisfaction and goodwill areimportant to your dealer and toCadillac. Normally, any concernswith the sales transaction or theoperation of the vehicle will beresolved by your dealer's sales orservice departments. Sometimes,however, despite the best intentionsof all concerned, misunderstandingscan occur. If your concern has notbeen resolved to your satisfaction,the following steps should be taken:STEP ONE: Discuss your concernwith a member of dealershipmanagement. Normally, concernscan be quickly resolved at that level.If the matter has already beenreviewed with the sales, service orparts manager, contact the ownerof your dealership or the generalmanager.STEP TWO: If after contacting amember of dealership management,it appears your concern cannot beresolved by your dealership withoutfurther help, in the U.S., call theCadillac Customer AssistanceCenter at 1-800-458-8006.In Canada, call the CanadianCadillac Customer Care Centreat 1-888-446-2000.We encourage you to call thetoll-free number in order to giveyour inquiry prompt attention.Have the following informationavailable to give the CustomerAssistance representative:. Vehicle IdentificationNumber (VIN). This is availablefrom the vehicle registration ortitle, or the plate at the top left ofthe instrument panel and visiblethrough the windshield.. Dealership name and location.. Vehicle delivery date andpresent mileage.When contacting Cadillac,remember that your concern willlikely be resolved at a dealer'sfacility. That is why we suggestfollowing Step One first.STEP THREE — U.S. Owners:Both General Motors and yourdealer are committed to makingsure you are completely satisfiedwith the new vehicle. However,if you continue to remain unsatisfiedafter following the procedureoutlined in Steps One and Two,you can file with the Better BusinessBureau (BBB) Auto Line ® Programto enforce your rights.The BBB Auto Line Program is anout-of-court program administeredby the Council of Better BusinessBureaus to settle automotivedisputes regarding vehicle repairs orthe interpretation of the New VehicleLimited Warranty. Although you maybe required to resort to this informaldispute resolution program prior tofiling a court action, use of theprogram is free of charge and your
