Customer Information 12-11Scheduling ServiceAppointmentsWhen your vehicle requireswarranty service, contact yourdealer/retailer and request anappointment. By scheduling aservice appointment and advisingyour service consultant of yourtransportation needs, your dealer/retailer can help minimize yourinconvenience.If your vehicle cannot be scheduledinto the service departmentimmediately, keep driving it until itcan be scheduled for service,unless, of course, the problem issafety-related. If it is, please callyour dealership/retailer, let themknow this, and ask for instructions.If the dealer/retailer requests you tobring the vehicle for service, you areurged to do so as early in the workday as possible to allow for thesame day repair.Courtesy TransportationProgramTo enhance your ownershipexperience, we and our participatingdealers are proud to offer CourtesyTransportation, a customer supportprogram for vehicles with theBumper to Bumper (Base WarrantyCoverage period in Canada) andextended powertrain, and hybridspecific warranties in both the U.S.and Canada.Several courtesy transportationoptions are available to assist inreducing your inconvenience whenwarranty repairs are required.Courtesy Transportation is not apart of the New Vehicle LimitedWarranty. A separate bookletentitled “Warranty and OwnerAssistance Information” furnishedwith each new vehicle providesdetailed warranty coverageinformation.Transportation OptionsWarranty service can generally becompleted while you wait. However,if you are unable to wait, GM helpsto minimize your inconvenience byproviding several transportationoptions. Depending on thecircumstances, your dealer can offeryou one of the following:Shuttle ServiceParticipating dealers can provideshuttle service to get you to yourdestination with minimal interruptionof your daily schedule. This includesone-way or round trip shuttleservice to a destination up to10 miles (16 km) from thedealership.
