Condition Suggested solutionsFewer copies from thetoner cartridge thanexpected prints out.• Your originals may contain pictures, solids or heavy lines. Forexample, your originals may be forms, newsletters, books orother documents that use more toner.• The document cover may be left open while copies are beingmade.Scanning ProblemsCondition Suggested solutionsThe scanner does notwork.• Ensure that you place the document to be scanned face downfrom the document glass, or face up in the DADF.• There may not be enough available memory to hold thedocument you want to scan. Try the Prescan function to see ifthat works. Try lowering the scan resolution rate.• Check that the USB cable is connected properly.• Ensure that the USB cable is not defective. Switch the cablewith a known good cable. If necessary, replace the cable.• Check that the scanner is configured correctly. Check theapplication you want to use to make certain that the scannerjob is being sent to the correct port.The unit scans veryslowly.• Check if the printer is printing received data. Scan thedocument after the current job is completed.• Graphics are scanned more slowly than text.• Communication speed becomes slow in scan mode becauseof the large amount of memory required to analyze andreproduce the scanned image.- 339
