Configuring SupportAssist PersonSupportAssist Person mode allows you to configure name, email addresses, phone, method and time zone for contacting the person.SupportAssist Person configurations are optional for the SupportAssist service.To configure SupportAssist person, use the following commands.1 Configure the contact name for an individual.SUPPORTASSIST mode[no] contact-person [first <first-name>] last <last-name>Dell(conf-supportassist)#contact-person first john last doeDell(conf-supportassist-pers-john_doe)#2 Configure the email addresses to reach the contact person.SUPPORTASSIST PERSON mode[no] email-address primary email-address [alternate email-address]Dell(conf-supportassist-pers-john_doe)#email-address primary jdoe@mycompany.comDell(conf-supportassist-pers-john_doe)#3 Configure phone numbers of the contact person.SUPPORTASSIST PERSON mode[no] phone primary phone [alternate phone]Dell(conf-supportassist-pers-john_doe)#phone primary +919999999999Dell(conf-supportassist-pers-john_doe)#4 Configure the preferred method for contacting the person.SUPPORTASSIST PERSON modepreferred-method {email | no-contact | phone]Dell(conf-supportassist-pers-john_doe)#preferred-method emailDell(conf-supportassist-pers-john_doe)#5 Configure the time frame for contacting the person.SUPPORTASSIST PERSON mode[no] time-zone zone +-HH:MM[start-time HH:MM] [end-time HH:MM]Dell(conf-supportassist-pers-john_doe)#time-zone zone +01:24 start-time 12:00 end-time 23:00Dell(conf-supportassist-pers-john_doe)#Configuring SupportAssist ServerSupportAssist Server mode allows you to configure server name and the means of reaching the server. By default, a SupportAssist serverURL has been configured on the device. Configuring a URL to reach the SupportAssist remote server should be done only under thedirection of Dell SupportChange.To configure SupportAssist server, use the following commands.1 Configure the name of the remote SupportAssist Server and move to SupportAssist Server mode.SUPPORTASSIST mode[no] server server-nameDell(conf-supportassist)#server defaultDell(conf-supportassist-serv-default)#2 Configure a proxy for reaching the SupportAssist remote server.SupportAssist 833
