32en-us Home Connect--------Remote DiagnosticsIf a fault occurs, Customer Support can use remotediagnostics to access your appliance.Contact Customer Support, make sure that yourappliance is connected to the Home Connect server andcheck whether the remote diagnostics service isavailable in your country.Note: For more information and to check whether theremote diagnostics service is available in your country,please visit the Help & Support area of the HomeConnect website for your country: www.home-connect.comInformation on Data ProtectionWhen your appliance is connected to a WLAN networkthat is connected to the Internet for the first time, yourappliance transmits the following categories of data tothe Home Connect server (initial registration):▯ Unique appliance identification (consisting ofappliance codes as well as the MAC address of theinstalled Wi-Fi communication module).▯ Security certificate of the Wi-Fi communicationmodule (to ensure a secure data connection).▯ The current software and hardware version of yourappliance.▯ Status of any previous resetting to factory settings.This initial registration prepares the Home Connectfunctions for use and is only required when you want touse these Home Connect functions for the first time.Note: Ensure that the Home Connect functions can beused only in conjunction with the Home Connect app.Information on data protection can be accessed in theHome Connect app.Declaration of ConformityGaggenau Hausgeräte GmbH hereby declares that theappliance with Home Connect functionality meets thebasic requirements and other relevant provisions ofDirective 2014/53/EU.A detailed RED Declaration of Conformity can be foundonline at www.gaggenau.com among the additionaldocuments on the product page for your appliance.2.4 GHz band: max. 100 mW5 GHz band: max. 100 mWWi-Fi ® ModuleFCC/IC StatementsModel: COM2FCC ID: 2AHES-COM2IC: 21152-COM2The Home Connect module is a communication devicedesigned to provide communication between appliancesand smart devices.This module is integrated at the factory, under directcontrol of BSH Home Appliances Corporation, and is notuser servicable or upgradable. At least 7 7 / 8 inch (20 cm)separation distance should be maintained from device touser.Remote control Activate/deactivate Access the appliance's functions via the Home Connectapp.When deactivated, only the appliance's operating statuseswill be displayed in the app.Delete network set-tingsAll network settings can be deleted from the appliance atany time.Appliance informa-tionThe display shows:▯ MAC address COM module▯ Serial number of the appliance▯ Software versionYou can view more information – such as the SSID (networkname), although this depends on the connection type – bytouching the arrow button.yBE BG CZ DK DE EE IE ELES FR HR IT CY LV LT LUHU MT NL AT PL PT RO SISK FI SE UK NO CH TR5 GHz WLAN (Wi-Fi): For indoor use only