42en-us Customer service4 Customer serviceCustomer serviceIf your appliance needs repairs, our customer service isthere for you. We work hard to help solve problemsquickly and without unnecessary service calls, gettingyour appliance back up and running correctly in the leastamount of time possible.When you call, please indicate the product number(E-Nr.) and serial number (FD-Nr.) so that we can supportyou in a qualified manner. You will find the type plate withthese numbers on the bottom of the appliance. To avoidhaving to search for a long time when you need it, youcan enter your appliance data and the customer supporttelephone number here.Please read the use and care instructions provided withyour appliance. Failure to do so may result in an error inusing the appliance. This could result in a service callthat instead of fixing a mechanical issue is only neededfor customer education. Such calls are not covered by theappliance warranty.Please find the contact data of all countries in theenclosed customer service list.To book a service visit and product adviceJ Tables and tipsTablesandtipsNotes▯ Always preheat the appliance.This will produce the best cooking results. Thecooking times specified refer to a preheatedappliance.▯ The values specified are intended as a guide. Theactual cooking times depend on the quality andtemperature of the food before cooking and theweight and thickness of the food to be cooked.▯ The tables list temperature and/or time ranges. Try thelowest value to start. You can always choose a longertime next time if need be.A lower temperature results in more even browning. Ifnecessary, set a higher temperature.▯ The specifications refer to average quantities for fourpeople. If you would like to prepare more, you shouldcalculate a longer cooking time.▯ Use the cookware specified. If you use othercookware, cooking times may be longer or shorter.▯ You may use any heat-resistant cookware. Place thecookware in the center of the wire rack. For largeroasts, you can also use the grill or glass tray.▯ Do not place too many items close together on thewire racks or baking trays. This guarantees optimalheat circulation.▯ Open the door of the preheated oven for a short timeonly when placing food inside the cookingcompartment.▯ The details for the level refer to the slide-in level frombelow for appliances with 4 slide-in levels. The valuesin brackets refer to appliances with 5 slide-in levels.▯ When removing glass cookware from the oven, set itdown on a dry hot pad, never on a cold or wet surface.Otherwise, the glass may crack.▯ Some operating modes are not available with all ovenmodels or only with special accessories.▯ Eco hot air:Energy-saving hot air mode for cakes, meats,casseroles, and gratins. Residual heat is optimallyused. Convenience functions remain switched off (e.g.the interior lighting). The cooking compartmenttemperature can only be displayed while the applianceis heating up. Do not preheat the oven.Make sure that the cooking compartment is cold andthat there is nothing already in there when you placethe food inside. Then start the specified cooking time.Always keep the appliance door closed when cooking.This prevents heat loss.▯ Full surface grill and full surface grill + circulated air:In these operating modes, there may be a temperaturedifference between the temperature you have set andthe actual temperature inside the oven. This isbecause grilling and browning are fast cookingE-Nr. FD-Nr.Customer Service OUSA 877 442 4436toll-freeCANADA 877 442 4436toll-free