IBM BladeCenter HS20 Type 8832 Maintenance And Troubleshooting Manual

Also see for eServer BladeCenter HS20 Type 8832: Setup guide Installation and user guide Problem determination and service guide

Contents

Note: See “System” on page 94 to determine which components should be replaced by a field service technician.ServerGuide problemsSymptom FRU/actionThe ServerGuide Setup andInstallation CD will not start. v Make sure that the CD-ROM drive is associated with the blade server that youare configuring.v Make sure that the blade server supports the ServerGuide program and has astartable (bootable) CD-ROM (or DVD-ROM) drive.v If the startup (boot) sequence settings have been altered, make sure that theCD-ROM drive is first in the startup sequence.The SCSI RAID program cannotview all installed drives, or theoperating system cannot beinstalled.v Make sure that there are no duplicate SCSI IDs or IRQ assignments.v Make sure that the hard disk drive is connected correctly.The operating-systeminstallation programcontinuously loops.Make more space available on the hard disk.The ServerGuide program willnot start the operating-systemCD.Make sure that the operating-system CD is supported by the ServerGuide program.See the ServerGuide Setup and Installation CD label for a list of operating-systemversions that support the ServerGuide program.The operating system cannot beinstalled; the option is notavailable.Make sure that the operating system is supported on the server. If the operatingsystem is supported, either there is no logical drive defined (SCSI RAID systems)or the ServerGuide System Partition is not present. Run the ServerGuide programand make sure that setup is complete.Note: See “System” on page 94 to determine which components should be replaced by a field service technician.Software problemSymptom FRU/actionSuspected software problem. 1. To determine if problems are caused by the software, verify that:v The computer has the minimum memory needed to use the software. Formemory requirements, see the information that comes with the software.Note: If you have just installed an adapter or memory, you might have amemory address conflict.v The software is designed to operate on the computer.v Other software works on the computer.v The software that you are using works on another system.If you received any error messages when using the software program, see theinformation that comes with the software for a description of the messages andsuggested solutions to the problem.2. If you have verified these items and the problem remains, contact your place ofpurchase.Note: See “System” on page 94 to determine which components should be replaced by a field service technician.Universal Serial Bus (USB) port problemsSymptom FRU/actionA USB device does not work. v Verify that:– The correct USB device driver is installed.– The operating system supports USB devices.Chapter 8. Symptom-to-FRU index 85