11WLAN—Security Switch 2300 Series Installation and Basic Configuration GuideHow to get HelpThis section explains how to get help for Nortel products and services.Getting Help from the Nortel Web siteThe best way to get technical support for Nortel products is from the Nortel Technical Support Web site:http://www.nortel.com/supportThis site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.More specifically, the site enables you to:• download software, documentation, and product bulletins• search the Technical Support Web site and the Nortel Knowledge Base for answers to technical issues• sign up for automatic notification of new software and documentation for Nortel equipment• open and manage technical support casesGetting Help over the phone from a Nortel Solutions CenterIf you don’t find the information you require on the Nortel Technical Support Web site, and have a Nortel supportcontract, you can also get help over the phone from a Nortel Solutions Center.In North America, call 1-800-4NORTEL (1-800-466-7865).Outside North America, go to the following Web site to obtain the phone number for your region:http://www.nortel.com/callusGetting Help from a specialist by using an Express Routing CodeTo access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route yourcall to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to:http://www.nortel.com/ercGetting Help through a Nortel distributor or resellerIf you purchased a service contract for your Nortel product from a distributor or authorized reseller, contact the technicalsupport staff for that distributor or reseller.
