Page 1291 of 1814International ISDN PRI Feature description and administration1294Network ACDContentsThe following are the topics in this section:Feature description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1291Operating parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1292Feature interactions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1292Feature packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1292Feature implementation . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1293Feature operation . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1293Feature descriptionNetwork ACD allows call centers with multiple locations to solve theproblem of fluctuating call traffic. The Network ACD feature uses IntegratedServices Digital Network (ISDN) to efficiently and quickly route calls toavailable agents within a network of Meridian 1 systems. Using the timedoverflow routing tables associated with ACD, customers can specifyACD-DNs within the Meridian 1 network to which calls should be directed.NACD is cost effective because calls remain in queue at their originallocation while waiting for an agent to become available in either the sourcequeue or one of the target queues located throughout the network. Only whenan agent becomes available in a remote queue will the call actually be sentover an ISDN voice channel. Prior to the call being sent, communicationbetween locations is handled via the ISDN D-Channel.The management report information on package C reflects the changesintroduced by the NACD feature.
