226 Chapter 4: Diagnosing faults553-3211-510 Standard 1.0 October 1998Meridian Mail Link (Link 2) will not establishThe following section describes the steps to take if the link betweenMeridian Mail and the Application Module does not establish.1 Check link status from the Meridian Link.• Log in as mlusr. If unable to log in, see the section “Login failure”earlier in this chapter.• Check the status of the link.mlusr> status link 2If the response is “Link 2 : Up”, the Meridian Mail Link is properlyconnected and the problem is not the Meridian Mail Link connectivity.Make sure the host application has properly registered (see“Application registration fails” later in this chapter).If the response is “Link 2: Disabled”, enable the link.mlusr> enable link 2If the response is “Link 2: Enabled but down”, the Meridian Mail Linkis properly enabled, but there is something wrong with Meridian Mail.If the response is anything other than indicated above, or there is noresponse at all, restart the application.2 Check the Meridian Mail Link cable.3 Verify that the card used for the Meridian Mail Link connection isfunctional. Follow Diagnostic procedure 2: Card fault suspected.4 Check the SEER (System Event and Error Report) log on the MeridianMail system for SEERs related to “TC” or “TKM”. If such SEERshave been reported, follow the instructions described in the MeridianMail System Event and Error Report (NTP 555-7001-510).5 Check the ACCESS diagnostic tool, described in the Meridian MailSystem Administration Tools (NTP 555-7001-305), to check the linkfrom Meridian Mail.
