157Remove jammed mediaRemove jammed mediaIntroductionWhen a media jam occurs, the system produces a double audio signal. The red LEDsof the printer operator panel remain illuminated. When a jammed media error occurson the system, immediately remove the jammed media to prevent damage to theprinter.The system handles the error recovery for the jammed media through a series ofdialogue boxes. Use the following procedure to remove the jammed media.How to remove jammed mediaAttention: Never use a knife to cut loose the jammed media. When you use aknife to cut loose the media, you can damage the printer.1. Open the cover or door that the printer operator panel indicates.[98]2. Use a pair of scissors to cut loose the media.3. Remove the jammed media from the output side of the printer.[99]4. Press the softkey for 'Done' to confirm that you removed the jammed media.5. Close the cover or door that the printer operator panel indicates.