5 Troubleshooting5-2 im7520/im6020Troubleshooting Chapter 55 Troubleshooting5.1 Cannot Send MessagesWhen a document cannot be sent, try to correct the problem by referring tothe table below. If the document still cannot be sent properly even afterattempting to correct the problem, please contact your servicerepresentative.!DetailRefer to "Error Message Displayed" on page 5-5 for informationregarding error messages.Refer to the “User's Guide (Copy Operations)” provided with the FK-502for problems such as jamming of originals, paper jams, poor imagequality or running out of toner.Check Points Corrective ActionsIs the transmission procedure cor-rect?Check the transmission procedure and then try sendingagain.Is the FAX number of the destina-tion being called correct? Are pro-gram dialing or abbreviateddialing numbers registered cor-rectly?Using program dialing or abbreviated dialing, there maybe an error in registration of the FAX number. Try printingout the Abbreviated Dialing List and check if the numberis registered correctly. Correct if there is an error in regis-tration.Is the telephone line setting cor-rect?Does [Dialing Method] of [Telephone Line Settings] in theUtility Mode match the telephone line being used? Checkthe setting and correct if there is an error.Is the telephone line connectedproperly?Is the telephone line disconnected? Check the telephoneline connection and connect it if it is disconnected.Is there a problem with the receiv-ing machine?Is the power of the receiving facsimile turned off, is it outof paper or is there another problem? Telephone the des-tination and check if there is a problem.
