Troubleshooting 5im7520/im6020 5-3Troubleshooting Chapter 55.2 Cannot Receive MessagesWhen a document cannot be received, try to correct the problem by referringto the table below. If the document still cannot be received properly evenafter attempting to correct the problem, please contact your servicerepresentative.!DetailRefer to "Error Message Displayed" on page 5-5 for informationregarding error messages.Refer to the “User's Guide (Copy Operations)” provided with the FK-502for problems such as jamming of originals, paper jams, poor imagequality or running out of toner.Description ofProblemCheck Points Corrective ActionsCannot receiveIs paper in themachine?If the add paper icon is lit, the machine is out of paper andreceived documents are stored in memory. Add paper.Refer to the “User's Guide (Copy Operations)” for theprocedure for adding paper.Is paperjammed in themachine?In case of paper jam, received documents are stored inmemory. Removed the jammed paper. Refer to the “Us-er's Guide (Copy Operations)” for the procedure for cor-recting paper jams.Is the machineout of toner?No mail can be received if the toner has exhausted. Re-place the toner bottle immediately. Refer to the “User'sGuide (Copy Operations)” for the procedure for replacingthe toner bottle.Is the FK-502set to manualreception?If [Receive Mode] of [Telephone Line Setting] in the UtilityMode is set to [Manual RX], it is necessary to perform thereception procedure manually. Perform the manual re-ception procedure by referring to "Manual Reception(Telephone Only Mode)" on page 4-4.Is the telephoneline connectedproperly?Is the telephone line disconnected? Check the telephoneline connection and connect it if it is disconnected.Is the FK-502set to closedarea communi-cation?If the closed area communication function (to prevent re-ception of unwanted documents) is set, documents willonly be received from specific destination facsimiles.Has a wrongSUB been sentin F code fromthe senderside?When a wrong sub-address is received with the Confi-dential User Box or Relay User Box set, there may occursa communication error, thus resulting in the reception un-available. Check the sender side to see if the sub-ad-dress is set.
