Oki Data CONFIDENTIAL44871001TH Rev.6 8-718. TROUBLESHOOTING PROCEDURES8.5.9 Network Troubleshooting(1) Cannot print from Utility.Confirmation Items Confirmation Tasks Action at NG(1) Check the LINK lamp.Check whether LINK lamp(green) is lighted.Check whether HUB and printerare connected normally.(Check the network cableconnection.)Reconnect the networkcable normally.Check whether straight cable isused.Replace with straightcable.Try to insert the network cableinto different HUB port.Try to replace the HUB.(2) Check the content of network informationCheck IP address, Subnetmask, Gateway address.Print out the network information.Check IP address, Subnet mask,Gateway address.Set the IP address,Subnet mask, Gatewayaddress correctly.(3) Check whether the communication on the network is normal.Send the Ping command fromPC to printer to checkSend the Ping command from PCto printer, and check whether theresponse is correct.Set the IP address,Subnet mask, Gatewayaddress correctly.(4) Check the utilityCheck the settings of OKILPR utility.Check the setting items of OKILPR utility.Set the setting items ofOKI LPR utility correctly.(5) Check the OS standard port.Check windows (XP, Vista, 7)standard LPR port.Set windows (XP, Vista, 7)standard LPR port, and checkwhether print is normal.Set windows (XP, Vista,7) standard LPR portcorrectly.
