Section 700 - Operation Chapter 5. Key Telephone FeaturesICX-40-700 ICX (International) issued December 1999 5-71• A room cannot be monitored from more than one extension at a time. If an attempt is made tomonitor an extension while the extension is being monitored, the user will hear a fast busy tone.• ISDN (s-point) extensions cannot access the Room Monitor feature in either the monitor ormonitored modes.• A monitoring extension cannot forward a call on hold to a monitored extension.Silent MonitorVersion 4.0 and higherS-ICX Version 1.0 dosn’t support this feature.DescriptionThe Silent Monitor feature allows an ACD supervisor to monitor a call between an ACD agent and acaller without the knowledge of either party. (See CAUTION, above.) If necessary, the ACDsupervisor can initiate a three-way call by barging into the call.OperationTo initiate Silent Monitor:Note: The Silent Monitor key is disabled when the extension assigned to that key is idle, dialing, orringing.Silent Monitor Key Color DefinitionsConsiderations• Be sure all phones that should NOT be allowed to monitor have a COS that restricts monitoring.• Silent Monitor is allowed or denied by setting the appropriate extension COS.Action Result1. Press ON/OFF + 768(UK/HK) or 768# + Extension num-ber you wantto monitorOR... The Silent Monitor feature is active, andthe extension is being monitored. (TheSilent Monitor key flashes green whenSilent Monitor is active.)Press the FF key assigned as a Silent Monitor Key + Exten-sion number you want to monitor*OR...Press only the Silent Monitor Key if the FF key has beenpreprogrammed to monitor a specific extension number.You do not need to enter the extension number.FF Key Color Definition Possible OperationClear Cannot monitor NoneSolid Red Able to monitor Press Silent Monitor keyFlashing Green Not monitoring On-Hook or CONF
