Chapter 11: Diagnostics255Device DiagnosticsNote: This page is for use by Raritan Field Engineers or when you aredirected by Raritan Technical Support.Device diagnostics downloads the diagnostics information from the KX IIto the client machine. Two operations can be performed on this page: Execute a special diagnostics script provided by Raritan TechnicalSupport during a critical error debugging session. The script isuploaded to the device and executed. Once this script has beenexecuted, you can download the diagnostics messages using theSave to File function. Download the device diagnostic log for a snapshot of diagnosticsmessages from the KX II device to the client. This encrypted file isthen sent to Raritan Technical Support. Only Raritan can interpretthis file.Note: This page is accessible only by users with administrativeprivileges.To run the KX II System diagnostics:1. Choose Diagnostics > KX II Diagnostics. The KX II Diagnostics pageopens.2. To execute a diagnostics script file emailed to you from RaritanTechnical Support:a. Retrieve the diagnostics file supplied by Raritan and unzip asnecessary.b. Click Browse. A Choose File dialog box opens.c. Navigate to and select the diagnostic file.d. Click Open. The file is displayed in the Script File field.e. Click Run Script. Send this file to Raritan Technical Support.3. To create a diagnostics file to send to Raritan Technical Support:
